Support Solutions

There are many options for computer support from Twisted Pairs IT Solutions, in a wide range of support levels to suit the needs of your business and your budget.

What are your needs?

Onsite support. Our experts come to your site to install, upgrade and/or troubleshoot your computer systems.

Remote support via an interactive remote control session through your computer (both parties have control of the system and are able to see what actions are taken).

Phone support.

Email support.

Levels of Support

Basic Support — billed on an hourly basis.

Intermediate Support — a service contract.

Advanced Support — a service contract with a predetermined Service Level Agreement (SLA).

Contact us today and we can perform an assessment of your needs to determine what support options would best suit your business.